Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

This Customer Is More Painful Than The Average Jerk

, , , , | Right | CREDIT: Warrior_White | October 14, 2021

I used to work at a big club warehouse in customer service. The job was great, and members were usually awesome, but every now and then I’d find the most entitled jerks to ever walk the earth. Based on the way they treated me and others, I can only assume they didn’t even see us as human. We were only lifelike robots built to ring up their items and load their carts.

One such incident that proves my assumption happened on a super busy Saturday. It was POURING outside. Members were fighting over parking close to the door and then bolting for the entrance as if their lives depended on it. As a courtesy to members, on rainy days, we always had someone outside in the front of the cart return bay to dry off the carts. This day was so busy; members were coming in faster than I could dry carts for them. Most were super nice and patient; they waited in line for dry ones and almost everyone thanked me. A few, who were in a hurry or didn’t care about dry carts, just skipped the line and grabbed a wet cart.

One such member rushed up and grabbed a wet cart from behind me. Sometimes carts get jammed or snagged together. Usually, it’s the buckles for the kiddie seats getting tangled, but sometimes it’s a warp in the cart from damage. This poor member grabbed one such warped cart and it dragged its buddy with it. The member attempted to dislodge it. He yanked. He twisted. He shook them violently. Then, he looked to me.

Member: *Demanding* “Help me get these carts separated!”

Me: “Can I offer you one of these dry ones, instead?”

Nope. He wanted THAT cart specifically for some reason. I abandoned my drying rag and attempted to pry the carts apart. It was like trying to separate two buffaloes in a horn lock. They refused to budge. I looked at the metal flap that allowed the carts to “nest” into each other. I saw where it was snagged and reached in to coax it free. I placed my other hand on the lip of the second cart to give me leverage while I untangled them.

Member: *Loudly* “Come on! I’m in a hurry!”

He decided I was clearly too incompetent to separate them, so he reached out to give the front cart one more tug.

At that exact moment, I loosened the second cart and the front cart sprang free. It launched forward… catching my thumb between it and the second, stationary, cart. I heard the POP sound of my thumb dislocating a few seconds before the pain hit me. I yanked my hand free and managed to stifle my choice profanity with less firing-worthy words. Something like, “Sucking sticks of saffron on a ship!” My supervisor witnessed this and still tells people it’s his favorite outburst.

The member just looked at me like I was nuts.

Member: “There! All I needed was a cart. Was that so hard?!”

I was cradling my oddly shaped hand.

Me: “Sir! I think you broke my finger!”

The member just shrugged, huffed, and walked into the warehouse. It looked like he forgot I existed the second he took his eyes off me.

My supervisor witnessed the whole thing but was more worried about me, not the member. He pulled me aside and radioed for ice. Lucky (or unlucky), I am very pain tolerant. It was not the first joint I’d dislocated. I also know the easiest way to end the pain is to reset the joint. I fiddled around with my weirdly dangly thumb until I felt it “click” back into place. My whole thumb was swollen and turning a lovely shade of purple.

My supervisor sent me inside to write up an incident report and sent a posse of employees into the store to find the member and sentence him to banishment, but, as it was insanely busy, they never found him. By far the worst… customer… ever.

At least I got an extra day off and a great macabre story out of it!

1 Thumbs
468