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This Customer Is Causing A Real Stink

| Right | March 22, 2017

(I work on an online jewelry shop, taking calls for customers who are either confused with products or their prices, our delivery services, etc.)

Me: “[Jewelry Store], this is [My Name]. How may I assist you?”

Customer: “Hello! Do you sell deodorant?”

Me: *trying to hold in my laughter* “I’m sorry?”

Customer: “You know, deodorant. The stuff you put on your armpits?”

Me: “Ma’am, I know what deodorant is, but this is a jewelry store… We don’t sell deodorant or any sort of hygiene-like products; only jewelry. I’m sorry for your inconvenience.”

Customer: “But jewelry is a beauty product…”

Me: “Yes, ma’am, I understand that. I don’t know what you’re getting at, though.”

Customer: “And deodorant is a hygiene product, to help with your beauty.”

Me: *trying not to die laughing* “Ma’am, have you seen our website?”

Customer: “Yes. What do you mean?”

Me: *getting slightly more aggressive* “Did you see deodorant ANYWHERE on it?”

Customer: “No… I just thought you were out of stock.”

Me: “I’m sorry, ma’am. I am 100% sure you can find deodorant at your local convenience store or grocery store without waiting for shipping.”

Customer: “I’d like to speak to your manager!”

Me: “Well, I’m pretty sure if I put my manager on the phone, he’ll say the same thing.”

(I put my manager on the phone.)

Customer: “Hello? Is this the manager?”

Manager: “Yes? I heard you were having some trouble on our website.”

Customer: “Yes, the little lady you have working here isn’t letting me buy deodorant from your website.”

Manager: “Ma’am, this is a jewelry store. We don’t sell deodorant or any sort of hygiene-like products; only jewelry. But, I’m pretty sure you can buy some deodorant from a store near you with no delivery waiting or cost.”

(My mind is blown because that is almost exactly what I said to this lady. The call finishes and the customer returns to me.)

Customer: “Well, I still don’t believe you.”

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