This Customer Has A Latte Problems, Part 4

I work at a popular chain of coffee shops.

Customer: “Hi. I’d like a venti latte with oat milk, please.”

Me: “Okay, great.”

I press the button on the register for “Oat Latte”.

Customer: “No, not an oat latte. A latte with oat milk.”

Me: “Right. I mean, it’s the same thing. I just have a button for ‘oat latte’ instead of ‘latte with oat milk’.”

The customer is stone-faced.

Me: “All righty, then. That’ll be [amount], and it will be up on the left for you.”

When the drink is put up on the bar for the customer to grab, he reads the label.

Customer: “Excuse me. This is an oat latte. I specifically asked for a latte with oat milk.”

Coworker: “Yes, sir, that’s what it is. It’s the same thing.”

Customer: “NO, IT IS NOT. REMAKE IT!”

My coworker ended up remaking the drink — exactly the same way — but when she handed it to him, she said, “Latte with oat milk,” and the customer was finally satisfied. It’s become a joke in our family now that if you’re being irrationally obtuse, someone says, “Okay, oat milk!”

Related:
This Customer Has A Latte Problems, Part 3
This Customer Has A Latte Problems, Part 2
This Customer Has A Latte Problems