This Customer Gets Her Own Dedicated Plaque

Customer: “I’m picking up laminating.”

Me: “Okay, what name is it under?”

Customer: “[Customer Name].”

(I look in the filing system and don’t see any order forms filed under her name.)

Me: “Is there another name it might be under?”

Customer: “[Customer Name].”

Me: “So there aren’t any orders under either of those names. Is there a different name you might have given us when you dropped it off?”

Customer: “No, you called me.”

Me: “Right, but I don’t see it here, so I was just wondering if you gave us a different name.”

Customer: *slowly and condescendingly* “[Customer Name].”

(I ignore the obvious rude and ignorant tone, and proceed to look through ALL files, to see if it was filed wrong. I don’t see the order form anywhere.)

Me: “And it was laminating?”

Customer: “[Customer Name]!”

Me: “I’m asking you what you had done. You had something laminated?”

Customer: “YOU CALLED ME AND SAID IT WAS READY!”

Me: “I understand that. But I don’t see anything here under that name, so I’m trying to narrow down why I don’t see it. Was it laminating?”

Customer: “[Customer Name]!”

(I then look in all the bins and read all the stickers on them to see if we lost the order form, but the order is still in a bin. Nothing.)

Me: “Did someone else pick it up already, maybe?”

Customer: “You called me today! I don’t understand why this is so hard! It’s just a picture!”

Me: “A laminated picture?” *finally realizing she probably meant plaque mounting* “Was it plaqued?”

Customer: “[Customer Name]!”

Me: “I’m not asking for the name, I’m asking if you had it plaque mounted.”

Customer: “[Customer Name]!”

(I look in the area where we keep the plaque mounted pictures, and sure enough, her order is there.)

Me: “It was plaque mounted, not laminated. That’s why I couldn’t find it. They’re in a different spot.”

Customer: “You called me earlier today.”

(I don’t even try anymore. I get her to sign that it was picked up, and say nothing else to her.)