This Customer Did A One-Eighty

(I’m new, and I have just finished helping a guest with directions to his room. He disappears into the elevator, and after a few minutes, returns.)

Guest: “That elevator is BROKEN!”

Me: “Huh? What do you mean, sir?”

Guest: “I mean, I went in there, pressed the button for my floor, and the elevator went to my floor but the DOORS didn’t OPEN!”

Me: “Did you turn around?”

Guest: “Turn around?!”

Me: “Yes. The doors open behind you.”

(The guest stares at me, and then disappears back into the elevator. He doesn’t return.)

Coworker: “Wow. In the five years I’ve been working here, that is the first time that has happened…”