This Crepe-y Attitude Isn’t Worth The Dough

I’m seventeen and I got my first job recently. I work as kitchen staff in a dessert store, selling cookie doughs, waffles, ice cream, churros, etc. The store is open from 1:00 pm until midnight because people crave sugar at night, so it gets extremely busy from evening until night.

I work during the evenings and it is very, VERY busy. There will be an insane number of tickets for delivery and in-house orders, so there are usually like three or four people in the kitchen, but yesterday, I was alone with the owner; one of the kitchen staff is on holiday and the others, brothers, caught a certain illness.

So, the owner and I had to handle the kitchen alone. Luckily, the owner was extremely fast with his hands and feet, so we were barely able to keep up with the orders until this particular customer came in alone and made a ridiculous order I didn’t expect.

This particular customer had already had a run-in with my coworker. [Customer] came into the store and demanded to be seated in one of the booths that’s for groups. It was annoying for my coworker because she was busy, and the other front-of-house worker was late so [Coworker] was the only one in the front. The store was bustling with customers and orders, but she just let it slide and let [Customer] sit at the booths.

Throughout the service, [Customer] kept annoying my coworker with stupid questions such as, “Does the strawberry waffle have strawberry?” and “What chocolate does the Nutella waffle have?” and so on.

Even when my coworker was in the middle of talking to another customer, [Customer] would rudely interrupt and ask her more stupid questions, to the point that my coworker had to go to the backroom to calm down before coming back out with a forced smile.

Anyway, this woman made the ridiculous order that made the whole evening go to s***.

This was her exact order.

Customer: “I want a Chocolate Loco Crepe with strawberries and red velvet cookie dough on top.”

ON TOP.

She also got a milkshake, but she didn’t cause an issue over it. It was a Skittle milkshake, but she only wanted the red Skittles.

At first, when I read the ticket, I thought there was an error or something and that it was meant to be two separate orders, so I confirmed it with my coworker.

Me: “Hey, did you make a mistake or something?”

Coworker: “Nope, that’s what she wants. She wants the cookie dough on top.”

I was so confused, but whatever; if it’s what the customer wants, it’s what they want.

There’s a small window from the kitchen to the front of house that we use to communicate and send orders. [Customer] was sitting there, watching. She heard us and approached us knowing that we were talking about her order.

Customer: “Excuse me, I want my order to be thoroughly oven cooked. I don’t want it raw or it’ll give me an upset stomach.”

I thought she was talking about the cookie dough because we cook them in the oven, so I just nodded.

Me: “No problem. I’ll make sure the cookie dough is thoroughly cooked, ma’am.”

Customer: “Uhh, and the crepe?”

Me: “Oh, yes, it’ll be cooked, as well!”

Customer: “Oven-baked, right?”

Me: “What?”

Customer: “You’re going to oven bake the crepe, right? Because if you don’t, I won’t be able to eat it.”

Me: “Uhh, we don’t cook the crepes in the oven.”

Customer: “Well, I want it oven-baked.”

Me: “Sorry, ma’am, but the crepe will burn if we put it in the oven.”

They’re frozen, so we just put them in the microwave to heat them up.

Customer: “I don’t mind if it’s a bit crispy. I just want it oven-baked, okay? And put them together; otherwise, it won’t taste as good.”

She finally sat down at her booth.

Here’s the thing. Crepes take at most a minute to heat up in the microwave, whilst the cookie doughs take two or three minutes to cook. The crepe would be pitch black if it was put together with the cookie dough.

At first, I thought of putting the crepe and cookie dough in separate bowls to cook them at different times and then putting them on the same plate once they were both cooked.

So, that’s what I did; I cooked them both in the oven separately, placed them on the same plate, drizzled some milk and white chocolate, sprinkled some chocolate curls with ice cream, and sent it out.

[Customer] got the order and I saw her look at it with disgust.

I didn’t hear what she said because there was music blasting loudly, people were talking, and children were running about, but I could tell my coworker was having a hard time as [Customer] looked like she was yelling at her.

My coworker came to the window and she looked pissed.

Coworker: “[Customer] complained and said the cookie dough and crepe were clearly not cooked together.”

Since the cookie dough was cooked in a bowl, we had to scrape it out and pour it onto the crepe, so it was obvious.

The owner, who saw what was going on, chimed in with this really wicked grin.

Owner: “[My Name], go make it exactly the way she wants it. Since the orders have calmed down, I’ll personally give the order to her.”

Me: “Uhh, sure. Okay, then.”

So, I did. I got a plate with the crepes, bashed on the cookie dough on top, and placed the whole thing in the oven for two and a half minutes. Voila: a pitch-black crepe and well-cooked cookie dough.

The owner picked the plate up and handed it to the customer. [Coworker] and I watched from afar and saw the stunned face of an annoying jerk who seems outraged that she got her order exactly the way she wanted it.

Again, we couldn’t hear because of the noise, but we still enjoyed her stupid expressions as my boss was having none of her nonsense. My boss is a firm but chill guy; he doesn’t take s*** from anyone, so he enjoys taking the piss out of people like her.

She marched out, yelling.

Customer: “I’M NEVER COMING BACK HERE AGAIN TO THIS STUPID PLACE!”

And she left just like that.

[Coworker] and I laughed like two hyenas knowing she got what she deserved.