This Coupon Is Not App-ening

A couple pulls up at the drive-thru. Our restaurant has an app with coupons to scan in, which I scan. It doesn’t go through.

Me: “What the coupon was for?”

Customer #1: “To get a fry for 75¢.”

Me: *Looking at the coupon* “It looks like this is buy one and get one for 75¢.”

Customer: “No, it says nowhere that I buy one and get another for 75¢.”

Me: *Reading off their phone* “’Buy one fry and get one for 75¢.’”

Customer: “Yes. One fry for 75¢.”

Me: “That’s—”

Customer: “I want to speak to your manager.”

I call my manager back. She’s the absolute nicest person I’ve ever met, and she’s always so cheery with customers. She greets them with a smile, and she starts talking to them, telling them the same things I had.

I only hear snippets of the conversation, as other orders start coming that I have to take. Since my manager can’t magically make their fry 75¢, they want to speak with someone else.

Manager: “I have absolutely no control over the app. We don’t handle that, but you can take it up with corporate.”

Customer: “Dumba** b****!”

Manager: “And your mother is one, too!”