This Conversation Is Stuck In A Cycle
(I work at a small bike shop. During the early spring we get a lot of customers. I have only worked there a few months, and learn a lot from the owner. His son also works there and many customers know him. The owner is helping a customer and I am watching. When the owner goes back to get something for her, we find ourselves alone.)
Customer: “Are you his daughter?”
Me: “No, I’m just an employee.”
Customer: “He has the cutest kids! But you are definitely the prettiest.”
Me: “But I’m not his daughter.”
Customer: “Then why did you say he was?”
Me: “I didn’t. I’m just an employee.”
(The owner comes back.)
Owner: “All right, [My Name], if you would just put her information into the computer, that wo—”
Customer: “See! You called her [My Name]! That’s proof she’s your daughter! You shouldn’t teach her to lie!”
Owner: “So just because I use her first name means I’m her father?”
Me: “[Owner], it’s okay.”
Customer: “You call him father! Do it! NOW!”
Me: “I only call my father, father.”
Customer: “You mean he’s not your father?”
Me: “No.”
Customer: “Well, why didn’t you say so?”
Question of the Week
Have you ever served a bad customer who got what they deserved?