This Conversation Is A Ride!

I work for a train station and we have a deal with a public television station that if patrons donate enough money they get vouchers they can use on our trains.

Me: “[Business], this is [My Name]. How can I help you?”

Customer: “Yes, I’d like to make reservations for your train to [Town about thirty miles from here].”

Me: “Okay, what day?”

Customer: “September 14th.”

Me: “I’m sorry, but that day is sold out.”

Customer: “Are you serious?! I have tickets!”

Me: “You said you wanted to make reservations, though. If you have tickets, you’re good to go.”

Customer: “I didn’t make reservations; that’s why I’m calling you.”

Me: “Well, I’m sorry, but the train is sold out.”

Customer: *Getting very heated* “Why in the h*** did I give that organization my money if they didn’t get me a spot on your train?! I want my money back!”

Me: “They don’t actually make reservations for you, and you’re more than welcome to ride other days.”

Customer: “I can’t f****** ride the other days!”

The customer yelled at me for the next minute, called me disgusting, and hung up.