This Conversation Goes Round And Round
(A customer phones in and wants a quote on a very specific tire and size.)
Me: “I’m sorry, but [Brand] doesn’t make that winter tire in that size.”
Caller: “When will you be getting them in?”
Me: “They don’t make that tire in your size.”
Caller: “If you order them in for me during the sale, can I still get sale price?”
Me: “Sir, they DON’T make that tire in the size you need.”
Caller: “Do you think I could get a rain check for them then?”
Me: ‘Sir, we can’t issue you a rain check for a tire that they… don’t… make!”
Caller: *Click*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
