This Contract Is Full Of Donut Holes

(The gym where I’m employed has a monthly fee and a smaller fee that’s automatically charged on the same day once a year. This fee is to help cover maintenance, new equipment, paint/tile upgrades, parking lot resurfacing, etc. I work at the front desk, and as this is my first year, this is my first time fielding questions regarding this charge. I have been dealing with dozens of phone calls and walk-ins from angry members for the past week when a regular member comes in carrying a box of donuts.)

Member: “I saw you all charged me a fee on top of my regular monthly fee last week.”

Me: *preparing for the worst* “Yes, ma’am, if you still have a copy of your contract you’ll see—“

Member: “Oh, I know, I read my contract after seeing the charge and found where it says you all need a yearly enhancement fee. I bet you’ve had to explain it to many angry people.”

Me: “You have no idea!”

Member: “Well, I was almost one of them until I read my contract again. I can only imagine what you all up front have had to go through with this. I thought these donuts might brighten your day, as well as the rest of the front desk crew.”

Me: “Wow! Thank you so much!”

Member: “No worries. Don’t let the bad ones get you down!”

(My faith in humanity and my club’s members was pretty much restored after that!)