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This Complaint Really Crashed And Burned

, , , | Right | CREDIT: metabolt4e | August 26, 2021

I get calls like this all the time from people that received a traffic fine and are mad at the car rental company. One dude calls us and starts complaining about the rental company.

Customer: “You’re a terrible company! You’re trying to scam me for damages on a vehicle!”

I pull up his case and I see his rental. Turns out he’s in his seventies and apparently a terrible driver. I see that he took the car, went down a little one-way street, turned into a street with prohibited entry, continued driving around, and ended up crashing the car by slamming into a giant column holding up the city council building.

Now, he’s being charged for damages on the vehicle, he’s been blacklisted at the company for driving recklessly and causing a scene, and he’s obviously being fined and possibly sued by the city for driving like that.

I start to explain to him that he is responsible for damage to the car.

Customer: “None of what happened is my fault. You didn’t explain the traffic laws to me!”

I’m sorry, but WHAT?! The audacity! How are the traffic laws relevant to the fact that this man crashed into a whole building?! This is a man in his seventies that has been presumably driving for his entire life.

Me: “Sir, you crashed the car.”

Customer: “It’s your fault for not explicitly telling me that entry was prohibited in that street. If I had known, I wouldn’t have gone there and crashed the car.”

First of all, people are not your personal GPS. Second, the staff is not psychic to know which street you’re going to go down. Third, there are street signs for this. And fourth, if I enter a street I’m not supposed to enter, I try and get out of there and NOT crash my car into a government building.

I tried explaining this to him. He still insisted it was our fault for not explaining in detail which streets he can drive on.

Me: “Sir, if you have a driver’s license, you should know how to drive.”

And I hung up.