This Company Is On Its Last Legs

(My boyfriend and I have both worked in the service industry for years, so we know it can be rough. We had just bought a couch from a furniture company and it arrived without legs. We have been waiting for hours on hold and speaking with various employees.)

Me: “Hi, my couch just got delivered but it doesn’t have any legs.”

Employee: “Okay…?”

Me: “So, can you have someone come and drop them off?”

Employee: “Hmm… well, you know you can buy legs for a sofa from pretty much any hardware store, right?”

Me: “Yes, but I already bought them from you.”

Employee: “I don’t understand.”

Me: “Okay. Well, if you bought a car from a dealership and they gave it to you but it didn’t have wheels, would you ask them where the wheels you already paid for are, or go buy a new set of tires from someone else?”

Employee: “I still don’t really get it.”

Me: “…is there someone else I can talk to?”