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This Cashier Deserves No Credit

, , , , | Working | November 17, 2020

I’m trying to get a prescription delivered to my house, but the app keeps rejecting my payment. I realize (shamefully) that I have nearly maxed out my credit card and that is why it won’t go through. When I try to switch to my debit card, the app rejects it again. This time, I know it is the app’s issue, because I checked my account and saw that I had more than enough money.

I make a payment on my credit card but I know it will take a few days to post, so I go to the pharmacy with my debit card.

Cashier: “Name and date of birth?”

I give my info.

Cashier: “Okay, we have two prescriptions ready for a total of [over $100]. We have a card ending in [four digits] on file. Do you want to use that?”

I know it’s my maxed-out credit card.

Me: “No, not that one. I’d like to use this one, instead.”

I hold out my bank card.

Cashier: “Okay.”

She hits a few buttons on the register and hands me a receipt.

Cashier: “You’re all set!”

Me: “You didn’t charge me.”

Cashier: “Yeah, I used the card on file, like you said.”

Me: “I said I want to use this one.”

Cashier: “Well, it’s already done.”

She hands over my medicine.

Cashier: “Have a nice day!”

I’ve worked retail for many, many years, so I try to remain calm, but now I’m going to have an extra fee for using my credit card, on top of having to pay it off.

Me: “I told you to use this card.”

Cashier: “You have one on file.”

Me: “Just… please get your manager. We need to reverse this.”

Cashier: *Sigh* “You paid. You got your drugs. Please leave.”

Me: *Louder* “Get your manager now.”

A manager comes over.

Manager: “What’s the commotion?”

Cashier: “She’s trying to get her money back.”

I explain what really happened.

Manager: *Sigh* “Okay. [Cashier], take your fifteen.”

Cashier: “But she—”

Manager: “Go.”

The manager sorted everything out, helped me take my credit card off the app, and then offered to talk to my bank if I would call them. Thankfully, the bank teller was understanding and cancelled the overdraft charge. I’ve been back to the pharmacy several times and that cashier still glares at me.

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