This Caller’s Not Too Bright
Me: “Thank you for calling [Company] Tech Support. My name is [My Name]. How may I help you?”
Caller: “The technician needs to come.”
Me: “Sorry about the issue you are having, what seems to be happening?”
Caller: “It’s too bright!”
Me: “What seems to be too bright?”
Caller: “The light!”
Me: “What light are you talking about?”
Caller: “The light on the box!”
Me: “I’m sorry, what box are you referring to?”
Caller: “Internet light!”
Me: “Is this the light to your modem or your computer?”
Caller: “The light is too bright and I can’t sleep at night. I need the tech to come out and not make it bright!”
Me: “I’m sorry to hear that. Have you tried turning the modem around to face a wall or put something over the lights?”
Caller: “No, do you think that would work?”
Me: “Possibly.”
Caller: “Well, I still want my other box back! It wasn’t bright!”
Me: “…”
Question of the Week
Have you ever served a bad customer who got what they deserved?