This Boy Is On A Downward Slope But He’s Not Skiing

It’s skiing season, and our little ski-town is inundated with tourists. I usually work seasonally in one of the many ski equipment rental stores, and around the Christmas rush, it is incredibly busy.

I am helping a woman with her ski boots, standing near the door. A teenage boy approaches me.

Teenager: “I reserved some rental equipment online.”

He just stares at me expectantly, while I am in the middle of assisting this customer. I stare at the long line going out the door, and back at this boy, who is looking impatient.

Me: “Please take a place at the back of the line, and we will help you when we get to you.”

Teenager: “This is f****** bull-s***!”

Me: “Quite literally every piece of equipment in our store is reserved, and every single person in front of you has a reservation as well. We have to help everyone.”

Teenager: “Stupid b****! I’m going to report you!”

I ignore him as best as I can and try to help my current customer. I eventually finish and return to the counter to join the rest of my colleagues and call the next customer up. The teenage boy has still not joined the line and is cussing me out on the shop floor.

 I call my manager over and explain to him what has been happening. He approaches the boy.

Manager: “I’m sorry for the confusion, what’s your name so I can take a look at your reservation?”

The teenager stares at me with a smug smile before replying to the manager.

Teenager: “It’s [Name].”

My manager goes behind the counter, looks up the reservation, and then prints it out. All reservations are digital, so I don’t know why he’s printed it, until I see him hold up the reservation paper in front of the boy’s face.

Manager: “Found it.”

He then slowly rips the paper in half, and the smug grin on the boy’s face disappears.

Manager: “Don’t ever treat someone that’s trying to help you like that. You are never allowed in our store again, and with every other store in town also being 100% booked on equipment, good luck skiing this week.”

The boy cussed some more and stormed out. We did not see him on the slopes at all that week!

Tell your story today! Ever been able to treat a bad customer exactly how they deserve? Share it with the NAR community so we can all enjoy it too!