This Behavior Is Irredeemable
(I work as a cashier at a popular grocery store in our area. A female customer in her twenties comes through my line, and I check out her order as usual. In the end, she hands me a few coupons, and all scan accordingly except for one.)
Me: “Oh, this appears to be an [Other Store] coupon.”
Customer: “What? You guys don’t take manufacturer coupons?”
Me: “Not if they’re specified for a different store. I’m sorry.”
(I start to hand the coupon back to her, after showing her where the coupon states, “Redeemable at [Other Store],” but she shakes her head.)
Customer: “It doesn’t say that it’s redeemable only at [Other Store], so shouldn’t you be able to take it? Because if not, I don’t want [item].”
(Rather than argue with her, I offer to check with my supervisor on the matter, and she agrees. My supervisor, of course, confirms what I have been saying and assures me that it is definitely an [Other Store] coupon and we cannot accept it here.)
Me: “She said it is definitely an [Other Store] coupon. The barcode is different and, as we discovered already, it is not recognized by our system. I’m very sorry. Would you like me to void [item] for you?”
Customer: *sighs heavily, shaking her head* “No, forget it. This is a pain in the a**!”
(She then paid for her order in a grumpy manner and left. By the way, the coupon was for 50 cents.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.