This Attitude Is Going To Wreck You
(I have been in the collision and body shop business for a while, and this comment almost did me in.)
Customer: “So, yeah, I am here to get my things out of the my car that you guys decided to total out.”
Me: *in my head* “Oh, yeah, because we were the ones driving when the vehicle was wrecked?!”
Question of the Week
Have you ever served a bad customer who got what they deserved?