Thirty Minutes In And The Year Is Already Ruined

, , , , , | Right | January 1, 2018

(I work at a trampoline park that gets very busy on the weekends. Often times, we sell out and turn people away. This is out of my control and tickets are sold on a first-come, first-serve basis. Sometimes, though, people decide to just buy tickets for later in the day when we’re not full. Today, we are especially full because it is New Year’s Day.)

Me: “Hi, Welcome to [Amusement Park]. How are you?”

Customer: “Yeah, I need tickets for [time].”

Me: “It looks like we’re actually sold out for that time; however, if you wanted to jump at [time 30 minutes later] I could get you in then.”

Customer: “No! I need to jump at [time]. I’ve been here before and there’s never been a problem!”

Me: “Well, ma’am, we do recommend that you buy tickets ahead of time either in the park or online to reserve your spot.”

Customer: “That’s ridiculous! I have these two boys with me and if they don’t get to jump, their day will be ruined!”

(She gestures to her two sons who are with her.)

Me: “Like I said, they will be able to jump, just not at that specific time. They could jump just thirty minutes later; so they would still be able to jump today.”

Customer: “Well, that’s just great! You’ve ruined these boys’ day. Happy New Year!”

(With this, she stormed off leaving her sons behind. They followed her, but one of them apologized on his way out. She came back ten minutes later and apologized for her behavior and said that she would like to buy the tickets for the later time.)

1 Thumbs
583