Thinking Way Outside The Box

| Right | May 21, 2014

(It was getting to the end of the day at the bank. One of my tellers and a banker are in the drive-thru, starting to pack things up, when a customer pulls into one of the farthest lanes from the building.)

Customer: “I need to get into my safe deposit box.”

Teller: “Sure thing. I can let one of the bankers know that you will be coming in to get into your box.”

Customer: “No. I’m not coming in. I just want to get into my safe deposit box.”

Teller: “Well the safe deposit boxes are inside. They are inside the vault. The only way to get in the box is to go in the vault.”

Customer: “I know. I told you I am not coming inside. I just need to get into my safe deposit box.”

Teller: “How are you going to get your box out of the vault that is inside if you don’t come inside? Bank employees don’t have access to the safe deposit boxes because they contain your property. YOU have the key.”

Customer: “LOOK I TOLD YOU I’M NOT COMING INSIDE. ARE YOU GOING TO GET MY SAFE DEPOSIT BOX OR NOT?!”

Teller: “Seriously?”

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