Thinking Too Far Outside The Box Meal

, , , | Right | February 10, 2020

(I’m working on the tills at a fast food restaurant when a customer comes in and asks for a meal that comes in two variants: standard meal and box meal, with the box meal having a few extras to the side. She asks for the standard meal.)

Me: “Okay, so that’ll be [price], please.”

Customer: *pays and waits for me to close the cash drawer* “I wanted the box meal.”

(She says this without looking at her receipt, so she obviously knew she ordered the wrong thing but didn’t want to say until I had already taken the money.)

Me: “All right, unfortunately, I’ll have to charge you for the box meal and then refund the meal you just ordered.”

(I get to the checkout.)

Me: “That’ll be [price], please.”

Customer: “Here you go.” *hands over price difference between two meals*

Me: “I’m very sorry, but due to the way the tills work you’ll have to pay the full price for the box meal and then I have to refund you for the standard meal.”

Customer: “I gave you [price] and [price], that makes [price].”

Me: “Yes, but unfortunately, I—”

(At this point, I get interrupted as not only is this customer causing a big queue, but she starts behaving like an immature child and creates a massive scene.)

Customer: “YOUR TILLS ARE NOT MY PROBLEM! I GAVE YOU THE MONEY; I NEED TO GET HOME AS SOON AS POSSIBLE!”

(This continued for a very long time whilst I, as politely as possible, tried to explain that the tills wouldn’t let me process the order in that way, all while being screamed at. Eventually, the customer walked over to the collection point, leaving me stuck on a till with no way to process the order any further. I told my manager and we ended up telling the till that she’d paid the full amount for both meals and then got refunded for the first, which we normally wouldn’t do because it results in inaccurate receipts, but this customer obviously didn’t want hers anyway, and it wouldn’t have an impact on the money in the till.)

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