Thinking Outside The Box, Part 6
I work as a packer at a fast food chain. A couple has come through the drive-thru with a massive order that comes in boxes so they won’t need a bag.
Me: “Hi, here are the meals!”
I begin handing out four boxes of food.
Me: “All right, there you are. Have a nice day!”
The customer looks at me, shocked and confused.
Customer: *Getting frustrated* “Um… no. I want a bag for the food. Are you serious?”
Me: “Oh, I’m really sorry, but we don’t actually have bags that big to fit the boxes of food.”
Customer: “That’s ridiculous; you’re lying to me.”
I go and get the biggest bag we have, which is too narrow to fit the boxes.
Me: “This is the largest size, sorry. Unless you maybe change the way you put the boxes in it?”
Customer: “You’re literally no help! Have fun getting a complaint, honey; then maybe you’ll do something about the bag sizes for next time.”
She threw her food in the back seat, wound up the window, and zoomed off.
Related:
Thinking Outside The Box, Part 5
Thinking Outside The Box, Part 4
Thinking Outside The Box, Part 3
Thinking Outside The Box, Part 2
Thinking Outside The Box
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.