Thinking Outside The Box And The Car

(I work at a DIY store which sells six-piece garden furniture sets all in one box. These boxes are not small, as you could imagine.)

Me: “Hi there, are you okay? Do you need anything?”

Customer: “Well, we like [set in the box], please. Can you help it to my car?”

Me: “Of course, that’s what I’m here for. Is your car a decent size, as the box is quite hefty and large?”

Customer: “Yeah, it will fit; no problem.”

Me: *thinking he has a van or pickup* “Okay, great. Let me get you a trolley.”

(We load the box up and pay through the till and out we go.)

Me: *looking into the car park* “Which is yours?”

Customer: “Oh, the red one over there.”

(I glance up and see a little car.)

Me: “Really? There’s no way this will fit into that. You don’t have any boot space or a back seat to put it on?”

Customer: *looking a bit irate as I’ve doubted him, taking the trolley off me* ” Of course it will; I’ve had these before without a problem. You just don’t know what you’re doing.” *humph*

Me: “Okay, if you’re sure and you don’t want my help. If you need me I will be inside.”

(I got called to the main desk about 30 minutes later by my coworker who was watching them struggle, and she turned to me and asked why didn’t I help. I just rolled my eyes at her and she nodded with a knowing smile. He did manage to fit it in an hour later; however, his girlfriend had to make her own way home from our store as there wasn’t room for both of them in the car.)