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Not Thinking (About What’s) Inside The Box

, , , , , , | Right | October 26, 2017

(I work in a branch of a fried chicken chain. We do several different boxed burger meals, two of which are very similar. They are almost identical, the only difference being that [Box Meal #1] comes with a piece of chicken and [Box Meal #2] comes with two hot wings. Both are very popular and are ordered very regularly. One day, as I’m wiping tables in the dining area, a woman comes in with one of our boxed meals. She is clearly angry.)

Customer: “Excuse me! You got my order wrong!”

Me: “Oh, I’m sorry! What was wrong with it? I can fix that for you right away.”

Customer: “This happens every f****** time I come in here. There’s always something wrong. I had to walk back from home for over fifteen minutes!”

(The cursing doesn’t bother me, since around here every other word is a swear word whether the person’s angry or not.)

Me: “If you just tell me what the problem—”

Customer: “You didn’t give me my f****** chicken.”

(She shoves the box into my hands. I open it up to check. Everything that’s included in [Box Meal #1] appears to be in there.)

Me: “Was this a [Box Meal #1]?”

Customer: *crossing her arms* “Yes.”

Me: “I’m sorry, but I don’t see any problems with it. Everything’s in there. The burger, the chi—”

Customer: “Two. Two pieces of chicken.”

Me: “I’m sorry?”

Customer: “I’m supposed to have two pieces of chicken.”

Me: “Oh, did you order an extra piece? I’m sorry, I—”

Customer: “No! I ordered a [Box Meal #1] and it comes with two pieces of chicken. Jesus, do you not know how to do your f****** job? Don’t they train you here? F***’s sake.”

(I now realise what she’s talking about.)

Me: “Are you sure you’re not thinking of [Box Meal #2]? That one comes with two hot wings.”

Customer: “Of course I’m f****** sure! I order this all the time! How can a [Restaurant] have staff that doesn’t even f****** know what food they serve.”

Me: “Actually, if you look at our menu board over there you’ll see that the [Box Meal #2] comes with two hot wings and [Box Meal #1] comes with just the one piece of chicken on the bone.”

(I point to our menu board as she squints at it, scrutinising every word. A look of embarrassment washes over her face as she realises her mistake. She turns back to me and smiles.)

Customer: *suddenly cheery* “Oh! I’m sorry. Thank you very much, love. Bye!”

(She turns and walks out of the restaurant as if nothing ever happened.)

Me: “What…?”