Thinking He Was Home Free
In the UK, you can tell what type a phone line is by the first two digits. 01,02,03 and 08 are landline phones while 07 is always a cell phone. I work as an outgoing cold call agent in the UK where we see the phone numbers listed as we call them.
Me: “Hello, sir, I am calling from [Cell Phone Company] regarding your cell phone plan.”
Customer: “I am on pay-as-you-go; I don’t have a cell phone monthly plan.”
Me: “Yes, I noticed and you could be getting a much better deal for your cell phone.”
Customer: “I’m sorry, but I’m driving. Could you call back later?”
I take a second to look at the number I dialed before I respond.
Me: “Sir… are you telling me that you’re driving your house?”
It was an 01 house landline number. The customer paused for a couple of seconds, stuttered, and hung up.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
