Think They Can Use Those Shoes To Walk All Over You

(I’m an assistant manager at a popular shoe store chain and am cashing out an old couple. It had been relatively busy all day and we have been short-staffed, so I have spent most of the day at the register while my coworker was in the back unloading a shipment of shoes. We are required to ask about loyalty, ask if customers want to donate to a cause, tell them about optional surveys, AND try to get them to buy accessories on top of this to keep our jobs. This interaction happens shortly after I go through the requirements checklist.)

Old Woman: “Oh, for the love of God, stop trying to sell us s***! It’s very rude, you know! Also, [Husband] and I might have made a little mess when trying on shoes; hope you don’t mind cleaning it up for us.”

Me: *forcing a smile* “Of course, ma’am! Have a great day.”

(I handed her her receipt and went to go inspect the “mess.” My eyes nearly popped out of my head! They had each tried on 10 to 15 pairs of shoes and left them jumbled all over the aisle, many pairs completely separated from their boxes! It took [Coworker] and I nearly an hour to separate boxes and pair up shoes and find where they all came from.)