Think They Can Flounce The Bounce

, , , | Right | July 20, 2020

I work in a call center and we recently got a call-back on invoices that hadn’t been paid. Customers are calling to know what the charges are for until this one:

Me: “Customer care, [My Name] speaking.”

Customer: “Hi. You charged me over €30 instead of €3; I demand to know why!”

Me: “Certainly, sir, let me check your invoices and we’ll look at it together.”

Customer: “This is awful customer service. How can you charge people like this? You people are awful; your whole service is awful. I’ll sue your a**!”

Me: “Sir, I see the charge is because your monthly payment to us has been bouncing for ten months.”

Customer: “Yeah, so? Why are you charging me? It bounced; now it’s too late for you to charge me. I’m not the one that’s supposed to track my payments; you are!”

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