Think Before You Ink, Part 10
An elderly lady comes in one day and slams down some empty ink cartridges for her printer.
Customer: “It didn’t last as long as it said it would!”
Me: “Well, the page counts they use are estimates, and you don’t always get that many pages out of a cartridge.”
Customer: “What are you talking about pages? It says it’s good until July of next year! I bought it a month ago and it’s already out of ink!”
She points to the expiration date.
It takes everything I have not to laugh in her face as I try to come up with an analogy for her to understand.
Me: “Have you ever tried to return an empty jug of milk because you drank it all before the sell-by date?”
I could see it click in her head as she threw the cartridges across the counter and stormed out.
Related:
Think Before You Ink, Part 9
Think Before You Ink, Part 8
Think Before You Ink, Part 7
Think Before You Ink, Part 6
Think Before You Ink, Part 5
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
