Things Are Heating Up But Not In The Kitchen

, , , | Right | April 12, 2021

It’s a super busy Valentine’s Day night. There is a small gap in reservations for one spot, and an old couple who is looking for a seat asks if they can sit until my next reservation comes. They seem sweet enough, and I get them settled with their coffee and tea and get their appetizer going.

The man starts to complain about the vent above them blowing cold air.

Customer: *Yelling* “Why would you purposely put on the AC when I am here?!”

Because our restaurant is part of a larger building with many other stores inside, we don’t have control over the temperature of the restaurant. And when there are a lot of people in the building, it tends to automatically switch to cold air as a safety mechanism for making sure the cooks in the kitchen and the servers running around don’t get overheated.

Me: “I don’t have the power to fix this problem; however, I would be more than happy to speak to my general manager to see if there’s anything they can do.”

He talked to them and explained the predicament, and the angry man yelled at me again when the manager left. His wife agreed that it was chilly but tried to tell me to just ignore her husband, who was still yelling at me.

Twenty minutes later, their main meal came out, and the man was red in the face. He said his meal tasted fine but that he would not be leaving the reserved booth that I had graciously let him sit in until the heating problem was fixed.

I got my other manager to talk to him, and they ended up comping an appetizer for him. His wife begrudgingly made him leave just in time for my next table to arrive.

1 Thumbs