They’ve Been Lobby-tomized

(I work in a hotel.)

Customer: *takes sip of coffee from pot in lobby, sneers* “Coffee’s cold!”

Me: “I’m sorry, but there will be another pot made soon.”

Customer: “You should always have coffee. Always!“

Me: “We are not a coffee shop; we are a hotel, with all due respect, sir.”

Customer: “Always have coffee, hot and ready. Always. You have it listed on your website!”

Me: *snaps* “Sir, let me go now to our website and print out the list of our amenities.” *prints* “As you can see, there is no free coffee in the lobby 24/7. We put some out, out of kindness to you. It’s not required, and you are not paying for it.”

Customer: *sputtering, looking at paper* “I’ll be reporting your rudeness to your manager! Bunch of crooks!” *storms off*

Me: “My rudeness or my correctness?”

(He did report me to my manager, calling me rude and a smarta**. Good thing I warned my manager about it beforehand.)