They’ve Left The Reservation
Restaurant | Right | January 8, 2016
Me: “Thank you for calling [Restaurant]; how may I assist you?”
Customer: “I want a reservation for [date] at [time].”
Me: *pulls up date on reservation system* “Fantastic! We do have availability—”
Customer: *cutting me off* “Great. I will see you then.”
Me: “Ma’am, before you go, I’m going to need a little bit of information to book a reservation for you.”
Customer: “Yeah. What do you need?”
Me: “Well, first I’m going to need your name…”
(This happens almost daily.)
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