They’ve Left The Reservation

| Right | January 8, 2016

Me: “Thank you for calling [Restaurant]; how may I assist you?”

Customer: “I want a reservation for [date] at [time].”

Me: *pulls up date on reservation system* “Fantastic! We do have availability—”

Customer: *cutting me off* “Great. I will see you then.”

Me: “Ma’am, before you go, I’m going to need a little bit of information to book a reservation for you.”

Customer: “Yeah. What do you need?”

Me: “Well, first I’m going to need your name…”

(This happens almost daily.)

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