They’re Winging It
Me: “Hey, how are you doing?”
Customer: “I’m not ready yet!”
(We’re trained to greet the customer, ask for his or her name, then proceed through the order, so I wait for twenty seconds or so.)
Me: “Could I have your name, please?”
Customer: “Don’t rush me!”
(A minute later.)
Customer: “I’d like wings.”
Me: “All right, could I have your name for the order, please?”
Customer: “I’m not done yet!”
Me: “We ask for the name at the beginning of the order.”
Customer: “[Name].”
Me: “All right, [Name], do you want a combo or just the wings?”
Customer: “Just wings.”
Me: “Okay, how many would you like?”
Customer: “Ten.”
Me: “All right, [Name], and will those be boneless or regular wings?”
Customer: “I want the wings.”
Me: “Yes, boneless or regular?”
Customer: “Yeah, hot.”
Me: *louder* “Boneless or regular?”
Customer: “What do you mean?”
Me: “Regular wings are the… regular… wings, like drumsticks and flats. Boneless wings are… without bone.”
Customer: “Yeah, the regular wings. That’s what I said!”
Question of the Week
Have you ever served a bad customer who got what they deserved?
