They’re To Blame, But The Questionnaire Saves Them

, , , | Right | April 17, 2021

Me: “Thank you for calling [Travel Company]. How may I assist you?”

Customer: “You guys charged me without any reason! I never made any reservation with you!”

Me: “Okay, sir. May I ask you for the merchant’s name as shown on your bank account, to determine what the charge refers to?”

Customer: “Yes, it says [Totally Different Company].”

Me: “Well, sir, then may I suggest you get in touch with [Totally Different Company] to check your unrecognised charge with them?”

Customer: “Ah, okay. Bye.”

The only comment in the customer satisfaction questionnaire was, “F*** off.”

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