They’re So Not Ready To Make Long-Distance Calls

, , , , | Right | January 12, 2019

Me: “Hello, welcome to [TV company]. My name is [My Name]. How may I help?”

Customer: “Where are you from?”

Me: “Sorry?”

Customer: “Where is your call centre?”

(I brace myself for the inevitable racist rant about having to speak with offshore and outsourced call centres, etc.)

Me: “[Major UK City].”

Customer: “That explains why you’re so quiet. I can barely hear you! You’re so far away.”

Me: “I… I am sorry? Well, I will make sure I shout as loud as I can to make sure you can hear me in [Other Major UK City 150 miles away from where I am].”

(Because that’s how telephones work?)

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