They’re Not Running On Full Charge

, , , , | Right | June 15, 2017

(A thirty-something woman comes into the camera shop, pushes past some other customers, and slams a camera bag onto the counter, brandishing a receipt.)

Customer: “I bought this camera yesterday! AND IT’S BROKEN!”

(She thrusts the receipt in front of my face, and jabs her finger at the date. It’s worth noting that when we sell a camera, we always open the box and check that it’s working before the customer leaves the store.)

Customer: “I want a replacement, and an upgrade to a better camera!”

Me: “Sorry to hear that, ma’am! May I please have a look at the camera?”

(The customer issues a massive sigh, opens the camera bag and shoves a little point and click camera at me. I turn it over at I notice that the battery door is ajar. I open the battery door.)

Me: “The battery is in upside down.”

Customer: “What?!”

Me: “The battery is in upside down, and so the battery door won’t close. One second.”

(I used a bit of tape to remove the lithium-ion rechargeable battery, turn the camera on, check it’s working, and then hand it back to her. It has about 50% charge.)

Customer: “So you’re not going to give me an upgrade?!”

Me: “Sorry, madam, but I can’t do that. If it were broken, I would happily give you a replacement, or a refund, but I couldn’t give you an upgrade. As it is, the camera isn’t broken. When you removed the battery, you put it back in upside down.”

(She does a job of looking over the camera, takes bunch of photos, and finally seems happy that the camera is working. I think everything is sorted. It wasn’t. Just before closing time, she comes in again, and makes a beeline for me.)

Customer: “IT’S BROKEN AGAIN!”

Me: “How can I help?”

Customer: “When I turn it on, It gives an error message, and then turns off again! I want you to UPGRADE me to a better camera!”

Me: “Again, sorry, I can’t give you an upgrade, but I can replace or give you a refund. May I please see the camera?”

(She hands me the camera. I turn it on and it says “battery exhausted.”)

Me: “Oh! This message just means that the battery is flat. Once you recharge the battery using the charger, or plugging the camera in, she’ll be right!”

Customer: “What do you mean, I have to charge the battery? Doesn’t it just take photos?”

(I stare at her for a long moment.)

Me: “No, madam. Like your mobile phone, you need to recharge the batteries when they go flat.”

Customer: “You mean I have to plug it into the wall?!”

Me: “Yes, that’s right.”

Customer: “But it just takes pictures.”

Me: “…and that uses electricity. When the battery goes flat you need to charge it.”

Customer: “I wasn’t told that when I bought it yesterday! I want a camera that doesn’t need batteries or charging. Now are you going to give me an upgrade, or do I need to speak to your manager?!”

Me: *sigh*

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