They’re Not Giving You High Fives
(I work for a high school whose soccer team is competing in a regional match. Earlier in the day, the athletic director came to me in a panic asking if I could take money at the entrance since there was no one else available. A few extra dollars never hurt, so I agree. I pull up to the field and start putting on the money belt.)
Athletic Director: “The way this works is that everyone, and I mean everyone, is $5.”
Me: “Including young children?”
Athletic Director: “Absolutely. They could have a baby that came out of the womb yesterday, $5. A guy in his 90s, $5. Students, whether they are ours or theirs, pay the same. The only exceptions are individuals on the pass list.”
Me: “Okay, so we are charging the same for anyone regardless of age, height, weight, race, sexual orientation, etc.”
Athletic Director: “Exactly.”
Me: “This is going to be interesting.”
(I station myself at the entrance to the park. The first car goes through with no issues. Car number two, however…)
Woman: “What is this?”
Me: “I’m sorry?”
Woman: “What are you doing here?”
Me: “Oh, I’m the gatekeeper.”
Woman: “We have to pay to see our own kids play?!”
Me: “Yep. $5.”
Woman: “I’m out of here!” *starts backing out* “No wonder people are parking over there!”
(She points at a lot for an entirely different venue some distance away. I don’t have an opportunity to protest as she’s pulled far enough away and another car has come into the line. I handle a few more cars before she walks back up, now with a dog on a leash.)
Me: “It’s still $5.”
Woman: “FOR WHAT?!” *points to dog* “HIM?!”
Me: “No, you.”
Woman: “UGH!”
(She walks back to her car. A few more come through with no issues. Then, she’s back holding out a bill.)
Woman: “I am going to report you! You could have told me that before I went over there!”
(So, what was the implication here? That she didn’t know she would have to pay because this was the first game of her child’s she had ever been to, despite it being the end of the season, or that after already footing the bill towards a five-figures-a-year private school tuition, $5 was stretching it just a little too far? Anyway, the AD’s response to me telling him this event? “Seriously?!” Still waiting on that report!)
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?