They’re Not Eye Drops

(I work in a discount makeup store and a woman asks me to help her find an eyeshadow.)

Customer: “I don’t like [Brand]’s powder eyeshadows; they’re not made very well.”

Me: “I’m sorry to hear that. A lot of other customers really like their products. What is it about their eyeshadows that you don’t like?”

Customer: “Well, when I drop them, the powder breaks.”

Me: *stunned silence*

Customer: “Do you have any other lines that sell powder eyeshadows?”

Me: “Of course. [Other Brand] sells high-quality eyeshadows and is very popular. They’re over here.”

Customer: “Okay, I like these colors. Are these well-made?”

Me: “Yes, they are. They are a little expensive, but that’s because of how high-quality they are.”

Customer: “So, if I drop them, the powder won’t break?”

Me: “Any eyeshadow is going to break if you drop it. I suggest you try not to drop your eyeshadows.”