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They’re Not Exactly A Breath Of Fresh Air

| Right | May 22, 2017

(I have been called to a register because a customer’s gift card failed to activate upon purchase.)

Me: “Ma’am, I am sorry, but this gift card only accepts a value range from $15-$100. You selected $10. Would you like me to get you a $10 flat amount card, or would you like to change the value on this one?”

Customer: “I saw how you just took a deep breath. How dare you be so rude to me. Your customer service skills are the worst ever. You don’t need to breathe that deeply in order to help me. I am going to take your name and call corporate!”

Me: “Ma’am, I’m sorry you feel like I breathed incorrectly. I am merely trying to help you with your purchase. Which would you like to do?”

Customer: “I am just going to go to [Business] and buy their gift card directly from them. They won’t be this rude to me. Can you spell your name?”

Me: “Sure.” *spells name* “Have a good day and I am sorry you are upset that I am trying to help you.”

(Customer glared at me and walked away. I have asthma.)

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