They’re Going To Regret That In The Morning
I work at a call center for a cellular network. We are open 24/7 so everyone gets night shifts.
A lot of callers are just drunkards, calling and talking dirty with female executives. At first, we are instructed to simply disconnect the call, but the number of calls doesn’t go down. Now, we have started logging in “caller used abusive language” and “flagging” the interaction.
The QA on shift hears the call and if they find it abusive — which it always is — they will block the number.
The customer will call next morning saying he isn’t able to make calls and the executive tells him that his number is blocked because of his behaviour.
In order to unblock his number, he has to submit a written apology at his nearest cellular retail store.
Within a month, these calls dropped.
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This story was featured in our May 2020 roundup!
Question of the Week
Have you ever met a customer who thought the world revolved around them?
