They’re Dog-Gone Outrageous

| Right | May 22, 2017

(I own a dog salon, so the clients that come in can be rather… interesting, to say the least. This customer however was a beautiful piece of art that I just had to share. A woman calls to ask some questions about our services, get a price, and book an appointment. After speaking with her, I tell her that the service will be $45. She sounds pleased and books an appointment for the following Saturday, our busiest day. Let’s skip to the appointment day: The client shows up five minutes early with the requested shot records in hand so we can verify her dog’s rabies vaccination. Seems good so far.)

Client: “Wait… Why are there other dogs here?”

(I stand there in silence for a moment, a little confused by her question.)

Client: “Hello? Why are there other dogs in here?”

Me: “Well, ma’am, this is a grooming salon, so we have clients drop their dogs off and pick them up when they are finished.”

Client: “I understand that, but I don’t want my dog around other dogs. I thought you only did one dog at a time.”

Me: “I’m sorry, ma’am, I don’t. I groom one dog at a time, but I have clients drop dogs off throughout the morning so I can stagger baths, drying, and haircuts.”

Client: “Well, I’m going to need to book on a day where you can close the shop and only take my dog.”

Me: *stands there, dumbfounded at this demand*

Client: “Is that an issue? I don’t want her around other dogs. I also need to keep her here until 6:00. I get off of work at 5:30, so it will take me a bit to get out the door and back over here.”

Me: *I take a moment to collect my very confused and shocked brain* “Ma’am, I’m sorry but I can’t do that. I have to take other dogs in order to make money. I also don’t offer day care services. I close at 5 and usually require clients to pick up their dog after the grooming is finished.”

Client: “Well, I can tip. I usually tip $10.”

Me: “I’m sorry, ma’am, but I usually make at least $300 in a day with all the dogs I book and groom. If you would like for me to do this for you, you can pay $400. This will cover all of the appointments I would have to block off and cover the day care service from eight am till six pm.” *I don’t bat an eye while giving my price*

Client: “Are you f***ing kidding me?! You said it would be $45!”

Me: “Yes, ma’am, but a $45 groom and a $10 tip does not make up for the $300-plus I could be making by taking multiple dogs. May I suggest that you use an at home groomer or maybe a mobile groomer? They don’t offer day care services, but they only take one dog at a time.”

Client: “F**k you!”

Me: “All-righty. Have a good day.”

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