They’re Colder Than The Fridge

, , , , | Working | June 28, 2018

(After nearly twenty years of verbal and physical abuse from my overbearing father, my mum has finally worked up the courage to leave him. The council allocates us a new house, and most of our furniture is odd bits and pieces donated by relatives. The only luxuries Mum has allowed herself are a new carpet, and kitchen appliances. She tries to order a fridge from [Catalogue], but on the day of delivery we get a call to say the lorry’s broken down and we’ll get the fridge next week. Bearing in mind we have eaten microwave meals for a week — as we only have a microwave — and the fact my brother is special needs, Mum rings to ask if it can be delivered sooner. The customer services woman sounds like she really couldn’t care less, and Mum complains about her, but it is agreed the fridge will be delivered the next day. Next afternoon, we get a phone call from the delivery men.)

Delivery Man: “Right, well, we can’t find your house on the GPS, ’cause it’s a new build, isn’t it?”

Mum: “Yes, the rest of [Street] is a building site. If you tell me where you are–“

Delivery Man: *shouting* “Just give us the f****** street names, would you? We’re from Bristol. We don’t know this f****** town.”

Mum: *in tears* “I’m sorry, but I don’t like your attitude. You know what? Just leave it. I’ll get a fridge from somewhere else–“

Delivery Man: “S***.”

(My mum hangs up on him, sobbing about men and how horrible people are these days. After giving her a hug, I convince her to ring up to complain, but before she can, she gets a call from a nice customer service woman. The nice woman assures her she did nothing wrong, writes down directions to our house, and promises that the delivery men will be on their best behaviour. A few minutes later, we see the white lorry reverse down our half-finished street. We know they’ll be trouble before they even come to the door, because a builder asks them to move to one side so they can get a forklift down to the building site.)

Delivery Man: “F*** off, mate.”

(The builder backs off, but keeps an eye on them, as do the rest of his team.)

Mum: *opens the door, and looks at the delivery men’s muddy shoes* “I’m really sorry, but would you mind taking your shoes off? I have a new carpet and—”

Delivery Man: “No, can’t do that. Look, do you want this f****** fridge or not?”

Mum: *finally losing her temper* “You know what? Just forget it. FORGET IT! Just take the d*** thing back and I’ll get my money back.”

(She closed the door on them. Grumbling, they went back to their lorry and sped off. The builders waited until they’d left before resuming their work. Needless to say, we’re going to order a fridge from somewhere else.)

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