They’re Acting Bitter About The Sweet

, , , , , | Right | May 31, 2017

(I work for a high quality chocolatier in England. Our products are pricey due to the amount of cocoa we use, which is the most expensive ingredient. The shop is in central London so our clientele don’t tend to notice the prices. I’m at the till when I’m approached by a man who looks like every other client. He has a few reasonably priced items so I scan them through:)

Me: “That will be £35.50, please.”

Customer: “£35! For that!?”

Me: “Yes, sir, is that a problem?”

Customer: “But it’s just chocolate!”

Me: “You’re not wrong, sir, but prices for cocoa are very high and we use more in our products than any other chocolatier.”

Customer: “Surely you have discounts you could give me?”

Me: “I’m afraid not, sir. I can’t discount perfectly good products. You wouldn’t happen to work for the NHS or the police?”

Customer: “YES!”

Me: “Great! That entitles you to a 20% discount. Can I see your work pass?”

Customer: “Oh… I don’t have one… I thought you’d just believe me.”

Me: “I’m sorry, sir, but I can’t include a discount without a reason.”

Customer: “You can’t reject my sale! This store is so quiet. You need my business.”

Me: “Actually, sir—” *I bring up our sales tracker* “—we’re £200 over our budget today. It’s only quiet because it’s night time. And I’m not rejecting your sale; you’re rejecting our prices. Would you like me to help you find some cheaper alternatives?”

(He just grumbles and pays for his items, storming out past another customer who had been waiting patiently behind him.)

Customer #2: “Some people are just miserable, aren’t they?”

(I total their order up.)

Me: *to next guest* “That’ll be £15.”

Customer #2: *confused* “But the price says £30?”

Me: “I know, but you didn’t ask for a discount so I gave you my 50% off. Have a great day!”

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