They’re A Little Backwards (Compatible)
(I work at a chain video game store that only sells games for the latest consoles.)
Customer: “Do you have [Game] for the PlayStation?”
Me: “We do, in fact. It should be over in the PlayStation section!”
Customer: *purchases game and leaves*
(The rest of the day passes without incident, but the next day, the customer storms in angrily.)
Customer: “The game you sold me doesn’t work!”
Me: “What’s wrong?”
Customer: “Nothing appears on the screen when I put it in the top!”
Me: “Wait, the top? The disc goes in the side.”
Customer: “No, that’s where the wires go! The disc thingy is on top!”
Me: “Ma’am… Are you sure you’re using a PlayStation 4?”
Customer: “No, I’m using the first one. I thought you could use them in any version!”
Me: “No, you can only use it in the latest console.”
Customer: “But the box says, ‘PlayStation,’ on it!”
Me: *examines game* “No, that says, ‘PlayStation 4.’”
Customer: “It’s still PlayStation!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.