They’ll Put You On The Right Track

, , , , , | Right | May 2, 2021

I’m traveling without my parents for the first time. I’m in the Munich train station trying to get to Berlin. I have a train booked and am waiting at the platform. I hear an announcement in German (I only speak English) but don’t think anything of it.

Five minutes after my train was meant to arrive, I start to get suspicious, so I check out the live platform information TVs and find that my train has been moved to another platform and has since departed. I am tired and near tears as I don’t know what to do!

I find my way to the information desk where several other tourists and I are shunted from person to person. The first window we line up at is closing as the operator is due for a break, so he sends us to another window, but they can’t help at all with any inquiries at the time so they send us back to the original window. After quite a few minutes of confusion, we’re finally sent to a window that can help us.

When it’s my turn, I’m still holding back tears and barely manage to explain to the lady what has happened without breaking down. She must deal with hundreds of tourists in her country who don’t speak her language, but she speaks perfect English.

She takes so much pity on me and gives me a ticket for a new train, free of charge, even with the first-class seat I paid for originally! She then very kindly points out the platform I am meant to wait at and tells me when the train will be coming and what carriage I will be in. I am in Berlin only a few hours later than expected thanks to her kindness!

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