They’ll Be Back, Mark Your Calendar

, , , , | Right | June 2, 2017

(I’m working as a cashier after the holidays and a woman with three young kids and a basket full of stuff comes up to me to check out.)

Customer: “Um, excuse me, but I would just like to mention that this will be the last time I will ever come into your store. I have been treated terribly by the staff here and considering I’m spending a lot of my hard-earned money here today I find that unacceptable.”

Me: “I’m sorry to hear that, but that’s of course entirely up to you.” *I start to ring her out*

Customer: “It’s the stupidest thing… I ordered a calendar here six weeks ago and never received a call that it came in. Now today when I came to pick it up it isn’t here!”

Me: “Well, we don’t hold onto orders for more than two weeks for customers that haven’t pre-paid, unfortunately.”

Customer: “I know THAT, but I also would’ve known if it was in if someone had bothered to call me! The person who I asked even had the nerve to check that the phone number on my account was correct, as if I would ever give you clowns false information!”

Me: “I’m sorry you weren’t able to get it. I understand the inconvenience.”

Customer: “And then that jerk wouldn’t even check in the system to see if my calendar had been shelved and was still available in the store! She went and helped someone else. How dare she brush me off like that!”

Me: “Well, since it’s already into the new year and most of our holiday stock is gone, we no longer have any calendars in the store.”

Customer: “But she wouldn’t even CHECK!”

Me: “I get that you’re frustrated.”

Customer: “I think I’d better receive a discount!”

Me: “Excuse me?”

Customer: “I deserve to at least not have to pay so much after the way I was treated.”

Me: “I’m sorry; I’m unable to authorize any sort of discount.”

Customer: “Ugh, I knew you’d say that. Well, how about on these?”

(She waves a bunch of colored pencils she’s buying in my face.)

Customer: “At least discount these; the tips are all broken off of these.”

Me: “Erm… okay. I’ll discount them 10% on account of them being damaged.”

Customer: “Only 10%? Wait, that only covers the tax on these!”

Me: “Well, seeing as how they can be sharpened and repaired all I can really do is the 10%.”

Customer: “Ugh, fine. Just finish ringing me up; I’m so done with this terrible place.”

(She ended up paying with three gift cards and only ended up spending about $10 of her “hard-earned” money. I never found out which coworker had treated her with such contempt, but I did try to learn who it was so I could hug them.)

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