They Will Be Canned From The Store

, , , , , | Right | January 30, 2019

(I work at the service desk at a grocery store. This grocery store does not sell single bottles or cans of beer. A gentleman comes up to the service desk for a few returns. The first return goes smoothly, the second…)

Customer: “I was at your self-checkouts earlier and [Coworker] helped me, but she overcharged me for this beer! I only bought a single bottle of [Popular Beer], but I got charged for a six-pack!”

Me: “Sir, we do not sell single bottles or cans of beer. The only thing we offer is a ‘make your own six-pack’ deal where you pick up an empty six-pack box and fill it with various beers from a designated area in the liquor aisle.”

Customer: “I was charged for a six-pack when I only wanted one beer! I want to be compensated!”

Me: “We don’t even have a designated price for a single bottle of beer because we do not offer single bottles of beer. How were you able to scan it?”

Customer: “I only wanted one, so I took one out of a six-pack on the shelf and scanned it! I want a refund!”

Me: “Sir, even if we did sell single bottles of beer and you mistakenly got charged for a six-pack, I couldn’t offer you a refund, as it’s against state law. The only thing I can offer is to help you find the pack of beer you took that single beer out of and let you have that; otherwise, we’ll have to damage out the product.”

Customer: “Well, how was I supposed to know you guys don’t sell single bottles of beer?”

Me: “Well, you pulled it out of a six-pack, so clearly it’s only sold as a six-pack.”

(This happened one more time about forty-five minutes later.)

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