They Wanted It Yesterday!
Customer: “Do you have [item] in stock?”
Me: “Yes, we actually do! I can go to the back to get it for you.”
Customer: “Will you have to order it for me? I need it quickly.”
Me: “No need, ma’am; it’s in the back of this very store. I can go collect it for you immediately.”
Customer: “Can you do it quicker?”
Me: “Quicker than immediately?”
Customer: “Yes.”
Me: “What would that look like, ma’am?”
Customer: “Like… quicker?”
Me: “I will aim to be quicker, ma’am.”
I know exactly where the item is — it was only stocked this morning — so within thirty seconds, I have the item in front of the customer.
Me: “I hope that was quick enough, ma’am.”
Customer: “Maybe good enough for a three-star review on Yelp, but not quick enough for a five.”
Yup, I checked. She scored us three stars for “slow service”.
