They Want You To Give Them A Slice Of Your Mind

I work as a pizza delivery driver in a well-known chain. All summer, we had a special on our pizzas making them way less expensive. The special finishes on my last day before I go back to college.

I take a phone call for a delivery and I realize I forgot to give them their total over the phone. I figure it won’t be a big deal and go on the delivery. It’s a business, so I walk in the front door to find two women.

Me: “Hi, I’m looking for [Woman #1].”

Woman #1: “That’s me!”

I hand her the receipts to sign and hand the pizza to the other woman. It is a specialty pizza so it is extra expensive with delivery costs.

Woman #1: “$19? Why is this so much?!”

Me: “Oh, I’m sorry. It’s because the special finished just—”

Woman #2: “$19! That is way too much!”

Woman #1: “There’s something wrong here. They told me over the phone that it would be $13!”

Me: “No, they didn’t, because I took your order and I forgot to tell you the total.”

Woman #2: “That is way too much! Don’t tip her. I mean, why is it so much?”

I begin to explain that it’s a specialty pizza.

Woman #2: “I mean, look at us, yelling at you over price! You have no control over it! I know people do that to us all the time! What you really want to say to us is, ‘If you wanted a cheaper pizza, you should have gone to [Competitor]!’ Am I right? Come on, just say it!”

I refused to say such a disrespectful thing and, being a rather shy individual, I said, “No, thank you,” took the signed receipt with no tip on it, and hurried out the door.