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They Want To Do Everything Except Understand The Problem

, , , , , | Right | July 30, 2021

I’m currently running merchandise to the floor after my stock team has processed it off the truck. We process items in a certain order: clothes and smaller home decor items, then large home items (ottomans, furniture, art, etc.) and pillows, comforters last. I’m stocking the bathroom aisle when a customer comes up to me.

Customer: “Do you have any bed pillows or decorative pillows coming out?”

Me: “They will be out later this morning since we process those items last.”

Customer: “I need y’all to process them faster so I can buy some.”

Me: “They are going as fast as they can. It’s only 9:00 am and our truck arrived at 8:15.”

Customer: “Well, it seems they have some lazy workers. I would be able to get that stuff out faster.”

Me: “All right, I’ll go get you a job application from the office and you can apply; we would appreciate the help.”

Customer: “What? No, I wasn’t offering to work here. I’m just asking for y’all to get the stuff out faster because I am an early shopper.”

Me: “Oh, okay. Well, like I said, we have to process everything before we can put it out, which may take some time. So, usually around 12:00 pm to 2:00 pm, everything should be out.”

Customer: “I AM AN EARLY SHOPPER!”

Me: “Oh, well, in that case, we have most things from yesterday’s shipment out unless they have been bought. But like I said, we have to process everything before it can come out.”

The customer starts looking angry as I bid her “good day” and walk back to my stockroom.

Customer: “MANAGER, NOW!”

Pushing my cart through the stockroom door loudly to act like I didn’t hear her, I turn and say:

Me: “Have a great day!”

I stayed in the stockroom until she was gone.

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