They Want Him To Be Impossible Free

, , , | Right | September 28, 2018

(The company I work for has investment products that are not liquid just due to the nature of the investment. A lot of our clients are older and get upset when they’re told that they can’t withdraw their funds on short notice. There are some people we know well, investors that we can’t appease no matter what. On this day, the lady who calls in is one of our familiar characters, who seems to feel she deserves special treatment even when she’s horrible. So, it isn’t really a surprise when she says calls both me and my coworker — who talked to her a few minutes ago and was hung up on — rude and demands to speak to our manager.)

Customer: “I want your manager to call me back as soon as possible! It’s very important!”

Me: “I’ll have him call you as soon as he’s free, ma’am.”

Customer: “I said as soon as possible, not when he’s free!”

Me: “Ma’am, that is as soon as possible. He can’t call you if he’s not free to do so.”

(The customer hung up on me.)

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